Ordering Check List
Please take a moment to read this check list before ordering a kiln. It may save you extra trips to the dealer and other complications.
Is your dealer knowledgeable about firing? This may be more important than finding the most competitive price.
Can the dealer perform warranty repair? If not, you may have to do any warranty work yourself or send the kiln to the factory. Especially if you buy the kiln over the Internet, find out how the dealer handles warranty.
Do you have a covered, well ventilated location for the kiln, protected from the weather? Is the area free of flammable materials?
Is the kiln room large enough? You will need 12" of additional clearance on all sides of the kiln during operation. We do not recommend small enclosed rooms such as closets.
Will the kiln fit through the doorway? Measure to be sure. (Passage clearance needed for large kilns is listed on pages 24 – 27 of the downloadable Paragon catalog. Or feel free to call 800-876-4328 to verify.)
Are you sure about voltage and electrical phase? 240 and 208 volt outlets cause confusion because they look the same. Check with your power company if in doubt.
Will you need special wiring? Figure this into your budget.
Please read the freight tips below to ensure that the
delivery of your Paragon kiln is as smooth as possible. We greatly appreciate
you as a customer and want you to be 100% satisfied with your kiln purchase.
*** The freight cost and delivery time of your order are only
estimates. We cannot give exact freight costs; unexpected fees may be incurred
that are beyond Paragon’s control. We cannot give actual delivery guarantees;
trucks can be delayed by weather or other unforeseen circumstances. ***
Before You Place Your Order
Someone Over the Age of 18 Must be There to Sign and Unload Your New
1) Lift Gates and/or Inside Delivery
Shipments to residential areas usually require a lift gate, which is a
motorized tailgate that lowers the kiln to your driveway, because most houses
do not have high docks. You must request the lift gate when you order the kiln
so that this can be notated on the bill of lading. There will be a redelivery
charge that will be billed in addition to your invoice if the lift gate is not
notated on the bill of lading.
Will you need help unloading the kiln upon delivery? You have options!
for inside delivery when placing your order for an extra fee.
handling companies will off-load and uncrate packages for a fee.
Just make sure you have enough people/equipment to help
unload the kiln. Please understand that inside delivery does not include
uncrating and setting up the kiln.
2) Difficult Access Locations
Do you live where a large 18-wheel tractor trailer would have difficulty
maneuvering? (Examples: gravel roads, narrow or steep roads, dead-end streets,
sharp turns, power lines that are too low for a truck to get through.)
Notifying the trucking company of this in advance will prevent extra costs and
There are several options for delivery to a difficult location:
1) Meet the tractor trailer at the end of the street.
2) Pick up the kiln yourself at the freight terminal, saving
you the residential delivery fee.
3) At the time of order, specify that you will need a small
box truck for delivery.
3) Delivery Point is the Curb
Most trucking companies will deliver a crate only to the curb or the front of
your driveway. This is because an 18-wheeler cannot go up your driveway unless
you have a commercial location that accepts trucks. It is the customer’s
responsibility to move the crate into the desired location. Most companies
offer inside delivery, as stated above. With a little kindness and monetary
appreciation, the driver may place the crate closer to your desired location.
Receiving Freight Shipments
We pack all our kilns for truck shipment in carrier-approved crates. We ship
thousands of kilns a year and only a small percentage are damaged in transit.
As with all factories, our terms of sale are F.O.B. (freight on board) shipping
point, meaning that title to these goods passes to you when the carrier
receives the goods at our plant. Here are some tips on how to receive freight
1) Count the Number of Pieces
The number of pieces in the shipment is on the bill of lading. Make sure you
received all items and that they are all addressed to you before the driver
2) Check for Shipping Damage Upon Arrival
If you see:
Minor cosmetic visible damage to packaging or contents
Document the damage on the delivery paperwork. Note even
small damage to the crate or cardboard, such as torn paper, crinkled cardboard,
or loose banding. Have the driver give you a copy. Have him sign it. Take
pictures. Open the crate or box as soon as possible and inspect the contents.
Obvious visible damage
Refuse the shipment. Note or have the driver note the nature
and extent of damage on the delivery paperwork. Get a copy of the paperwork.
Take pictures of the damaged crate or box and contents.
Concealed damage found after delivery
If damage to contents is found upon opening, notify your
distributor and/or carrier immediately. The carrier must be notified within 5
days of receipt. Leave the damaged goods in the original shipping container.
THIS IS ESSENTIAL! Keep all packing materials. Take pictures of the crate and
Have the carrier arrange for an inspection of the goods.
Write down the name of the person you speak to and the time and date of your
phone call. After the inspection, file a claim as quickly as possible. You will
need these documents to file the freight claim: 1) carrier’s damage claim form
2) Paragon’s invoice 3) bill of lading showing the notation describing damage
4) paid freight bill 5) carrier’s inspection report 6) invoice for repair.
Thank you very much for your business! If you have any
questions about freight, please call us at 972-288-7557 or email us at firstname.lastname@example.org.