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Ordering Checklist

Ordering Check List

Please take a moment to read this check list before ordering a kiln. It may save you extra trips to the dealer and other complications.

Is your dealer knowledgeable about firing? This may be more important than finding the most competitive price.

Can the dealer perform warranty repair? If not, you may have to do any warranty work yourself or send the kiln to the factory. Especially if you buy the kiln over the Internet, find out how the dealer handles warranty.

Do you have a covered, well ventilated location for the kiln, protected from the weather? Is the area free of flammable materials?

Is the kiln room large enough? You will need 12" of additional clearance on all sides of the kiln during operation. We do not recommend small enclosed rooms such as closets.

Will the kiln fit through the doorway? Measure to be sure. (Passage clearance needed for large kilns is listed on pages 24 – 27 of the downloadable Paragon catalog. Or feel free to call 800-876-4328 to verify.)

Are you sure about voltage and electrical phase? 240 and 208 volt outlets cause confusion because they look the same. Check with your power company if in doubt.

Will you need special wiring? Figure this into your budget.

What You Need to Know about Trucking Companies

1) LIFT GATES

Shipments to residences usually require a lift gate, as most houses do not have high docks. You must request the lift gate when you order the kiln so that this can be noted on the bill of lading. If it is not noted on the bill of lading and you need the lift gate, there will be a redelivery charge.

Will you need help unloading the kiln upon delivery? Package handling companies off-load and uncrate for a fee. Otherwise make sure you have enough people to help unload the kiln. Or ask for an inside delivery when placing your order.

2) DIFFICULT ACCESS LOCATIONS

Do you live where a large tractor trailer would have difficulty maneuvering? Examples: a half-mile gravel driveway, narrow streets, dead-end streets. Notifying the trucking company of this in advance will prevent extra costs and headaches.

There are several options for a delivery to a difficult location: 1) Meet the tractor trailer at the end of the street. 2) Pick up the kiln yourself at the freight terminal, which will also save you the residential delivery fee. 3) At the time of order, specify that you will need a small box truck for delivery.

3) DELIVERY POINT IS THE CURB

Most trucking companies will deliver a crate only to the curb. It is the customer’s responsibility to move the crate into the house or garage. Most companies offer inside delivery for an extra charge. With a little kindness and monetary appreciation, the driver may place the crate closer to the house or garage.

RECEIVING FREIGHT SHIPMENTS

We pack all our kilns for truck shipment in carrier-approved wood crates. We ship thousands of kilns a year, and only a small percentage are damaged in shipment. Our terms of sale are F.O.B. shipping point, meaning that title to these goods passes to you when the carrier receives the goods at our plant. If any part of the shipment is damaged, report the damage immediately to the transportation company. Here are some tips on how to receive freight shipments:

1) COUNT THE NUMBER OF PIECES.

The number of pieces in the shipment is noted on the bill of lading. Make sure you received all items.

2) IMMEDIATELY INSPECT THE KILN AND CRATE FOR DAMAGE.

3) DO NOT SIGN THE BILL OF LADING CLEAR UNLESS YOU HAVE UNCRATED THE KILN AND INSPECTED IT.

The driver is normally in a hurry and puts the paper in front of the customer to sign. Signing it clear with no damage noted makes any freight claim difficult to process. If the driver will not wait for you to open and inspect the kiln, sign the bill of lading with the notation “SUBJECT TO INSPECTION. DRIVER REFUSES TO WAIT.” This statement offers you more protection if hidden damage is discovered later. Then inspect the kiln completely as soon as possible so if there is damage, the trucking company can be notified quickly.

VISIBLE DAMAGE FOUND AT TIME OF DELIVERY

You have the choice of refusing or accepting a damaged shipment. If the damage is major, refuse the shipment. Have the driver note the nature and extent of damage on the carrier’s copy and the delivery copy of the freight bill. Save your copy. Paragon will file the damage claim for refused shipments and arrange to send you another kiln.

If the damage is minor and you can arrange to have damaged parts replaced, consider accepting the shipment. If you do accept it, you will be responsible for filing a damage claim.

Note the shipping damage on the bill of lading. Do not write "Carton damaged." Instead, describe the damage. For example, “Wood on left side of crate completely broken.” You must leave the damaged goods in the original shipping container. Do not unpack the crate or fire the kiln.

Then notify Paragon immediately. We will either complete the claims process ourselves or assist you with it. Take pictures of the damage and send these to Paragon so we can assess the damage.

Contact the carrier immediately for an inspection of the goods. Write down the name of the person you speak to and the time and date of your phone call. After the inspection, carefully read the inspection report. Get a copy to support your claim. File the claim as quickly as possible, even if you have to estimate the dollar amount of damage.

You must request an inspection within 24 hours. If you call the carrier later than 36 hours, they may deny your claim.

Damaged UPS shipments: Call Paragon at 800-876-4328. We will file the UPS claim for you.

CONCEALED DAMAGE FOUND LATER

When you find concealed damage after the driver leaves, the trucking line ordinarily pays only a fraction of the cost of shipping damage. This is why it is important to inspect the kiln while the driver is waiting or to include the notation “SUBJECT TO INSPECTION. DRIVER REFUSES TO WAIT” with your signature on the bill of lading.

Note the shipping damage on the bill of lading. Do not write "Carton damaged." Instead, describe the damage. For example, “Wood on left side of crate completely broken.” You must leave the damaged goods in the original shipping container. Do not unpack the crate or fire the kiln.

Then notify Paragon immediately. We will either complete the claims process ourselves or assist you with it. Take pictures of the damage and send these to Paragon so we can assess the damage.

Contact the carrier immediately for an inspection of the goods. Write down the name of the person you speak to and the time and date of your phone call. After the inspection, carefully read the inspection report. Get a copy to support your claim. File the claim as quickly as possible, even if you have to estimate the dollar amount of damage.

File the claim as quickly as possible, along with a copy of the carrier’s inspection report. If necessary, estimate the amount of damage. After reporting the damage, the claim must be filed within 14 days, depending on the carrier.

You will need these documents to file the freight claim: 1) carrier’s damage claim form 2) Paragon’s invoice 3) bill of lading showing the notation describing damage 4) paid freight bill 5) carrier’s inspection report 6) invoice for repair.

Damaged UPS shipments: Call Paragon at 800-876-4328. We will file the UPS claim for you.



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