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Kiln Support

Paragon kilns are made in Mesquite, Texas USA. When you call Paragon during business hours (Monday – Thursday, 7:00 a.m. – 5:30 p.m. CST), you will talk to a real person at the Mesquite factory instead of an automated answering system or an overseas call center.

Talk to a factory-trained customer service professional for answers to technical questions. Because of our extended hours, we can optimally serve you even if you are not on Central Standard Time.

You can download Paragon, Duncan, and Dawson instruction manuals at no charge. You can find the manuals even for ancient Paragon kilns. Click here.

In addition to manuals, you will find links below for hundreds of frequently asked maintenance and firing questions, links to wiring diagrams and Kiln Pointer newsletters, and much more. To reduce costs, do your own kiln maintenance. Call our customer service department for maintenance advice even if your kiln is no longer under warranty. We will assist you at no charge.

To find local kiln technicians, Click here.

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