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FAQ/Answer

What should I do if the kiln crate is in good condition but I find damage only after I uncrate the kiln?

When you find concealed damage after the driver leaves, the trucking line ordinarily pays only a fraction of the cost of shipping damage. This is why it is important to inspect the kiln while the driver is waiting or to include the notation “SUBJECT TO INSPECTION. DRIVER REFUSES TO WAIT” with your signature on the bill of lading.

Note the shipping damage on the bill of lading. Do not write "Carton damaged." Instead, describe the damage. For example, “Wood on left side of crate completely broken.” You must leave the damaged goods in the original shipping container. Do not unpack the crate or fire the kiln.

Then notify Paragon immediately. We will either complete the claims process ourselves or assist you with it. Take pictures of the damage and send these to Paragon so we can assess the damage.

Contact the carrier immediately for an inspection of the goods. Write down the name of the person you speak to and the time and date of your phone call. After the inspection, carefully read the inspection report. Get a copy to support your claim. File the claim as quickly as possible, even if you have to estimate the dollar amount of damage.

File the claim as quickly as possible, along with a copy of the carrier’s inspection report. If necessary, estimate the amount of damage. After reporting the damage, the claim must be filed within 14 days, depending on the carrier.

You will need these documents to file the freight claim: 1) carrier’s damage claim form 2) Paragon’s invoice 3) bill of lading showing the notation describing damage 4) paid freight bill 5) carrier’s inspection report 6) invoice for repair.



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