1) LIFT GATES
Shipments to residences usually require a lift gate, as most houses do not have high docks. You must request the lift gate when you order the kiln so that this can be noted on the Bill of Lading. If it is not noted on the Bill of Lading and you need the lift gate, there will be a redelivery charge.
Will you need help unloading the kiln upon delivery? Package handling companies off-load and uncrate for a small fee. Otherwise make sure you have enough people to help unload the kiln.
2) DIFFICULT ACCESS LOCATIONS
Do you live where a large tractor trailer would have a difficult time maneuvering? Examples: a half-mile gravel driveway, narrow streets, dead-end streets. Notifying the trucking company of this in advance will prevent extra costs and headaches.
3) DELIVERY POINT IS THE CURB
Most trucking companies will deliver a crate only to the curb. It is the customer’s responsibility to move the crate into the house or garage. Most companies offer inside delivery for an extra charge. With a little kindness and monetary appreciation, the driver may place the crate closer to the house or garage.
RECEIVING FREIGHT SHIPMENTS
We pack all our kilns for truck shipment in carrier-approved wood crates. We ship thousands of kilns a year, and only a very small percentage of our kilns are damaged in shipment. Here are some tips on how to receive freight shipments:
1) COUNT THE NUMBER OF PIECES.
The number of pieces in the shipment is noted on the Bill of Lading. Make sure you received all items.
2) IMMEDIATELY INSPECT THE KILN AND CRATE FOR DAMAGE.
If the crate or kiln is damaged at delivery, note this on the Bill of Lading. For example, “Wood on left side of crate completely broken.” 3) DO NOT SIGN THE BILL OF LADING CLEAR UNLESS YOU HAVE UNCRATED THE KILN AND INSPECTED IT.
The driver is normally in a hurry and puts the paper in front of the customer to sign. Signing it clear with no damage noted makes any freight claim difficult to process. If the driver will not wait for you to open and inspect the kiln, sign the Bill of Lading with the notation “SUBJECT TO INSPECTION.” This statement offers you more protection if hidden damage is discovered later.
Inspect the kiln completely as soon as possible so if there is damage, the trucking company can be notified quickly.
4) NOTE ANY DAMAGE TO THE KILN ON THE BILL OF LADING.
If you see any damage to the product during the inspection, note it on the Bill of Lading. Then notify Paragon immediately, and keep all the packing materials. We will either complete the claims process ourselves or assist you with it. Take pictures of the damage and send these to Paragon so we can assess the damage.